Returns + Exchanges

Returns Policy

At Mr Pelly we would like our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows:
Should you feel the item ordered is not right for you, we are happy to exchange, provide a full credit note, or a full refund within 14 days of purchase.

For a full refund, you need to contact us at mrpellytumby@gmail.com and return the item to us within 14 days of purchase. This applies to full price items only. No refunds or credits will be accepted on sale items.

Returns address is: Mr Pelly 24 Spencer Street, Tumby Bay, SA 5605

All items must be returned at the expense of the customer.

If you received FREE SHIPPING on your original order $12 will be deducted from your refund to cover the original shipping costs. Please also note it can take upto 3 business days for the refund balance to clear into your nominated bank account or payment method.

Any returned item must be in original condition with tags attached and with no damage to the item or the packaging. Items must not be used, altered or washed.

We reserve the right to decline returns if the item does not meet these conditions.

Shipping charges will be waived only if the returned item is faulty.
We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.

Any credit notes issued will be valid for 3 months.
Refunds or credit notes are only processed once the original item has been returned to us and are processed through the original payment method.
Gift vouchers cannot be returned or redeemed for cash. Gift vouchers are valid for 1 year from date of issue and can be used in store or online.

For hygiene reasons, intimates, skincare and jewellery cannot be returned.